How not to provide Customer Service

----- Original Message -----

From: Steve H

To: 'Events Team'

Sent: Wednesday, November 15, 2006 4:06 PM

Subject: RE: Quote #00002417; from The XYZ Marquee Company Ltd.

Hi,

Paula and I went and viewed your marquee setup at Devonport the other weekend and unfortunately we did not like it.

So this is just to let you know we will not require your services on 7 April 2007.

Thanks for your assistance and we are sorry that it turned out this way although we are glad we looked at the marquee prior to booking as that would have been a huge disappointment.

Regards

Steve H

-----Original Message-----
From: Events Team
Sent: Wednesday, 15 November 2006 6:30 p.m.
To: Steve H
Subject: Thank You From The XYZ Marquee Company

Hi Steve,

Thanks for your reply. Your wedding sounded cheap, nasty and tacky anyway, so we only ever considered you time wasters.

Our marquees are for upper class clients which unfortunately you are not. Why don't you stay within your class level and buy something from payless plastics instead.

Kindest Regards
Katrina
Office Manager


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